Returns & Exchanges

We want you to love your walgonline.com purchase. If you are not completely satisfied, you may return most items for a full refund or exchange within 30 days of delivery.

Our Return Policy

  • You have 30 days from the date you received your item to request a return.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • For your safety and ours, we cannot accept returns on swimwear, bodysuits, lingerie, or accessories for hygiene reasons unless the item is faulty.
  • Final sale items, marked as such, cannot be returned or exchanged.
  • The original shipping fee is non-refundable.
  • You are responsible for the cost of return shipping unless the return is due to our error or a defective product.

How to Return an Item

  1. Initiate Your Return: Please visit our Returns Center at https://www.walgonline.com to start the process. You will need your order number and email address.
  2. Print Your Label: Once your return is authorized, you will be able to print a prepaid return shipping label directly from the portal.
  3. Pack and Ship: Securely pack your items in their original packaging if possible, include the completed return form, and attach the shipping label. Drop your package off at any designated carrier location.

Once we receive and process your return, we will issue your refund to the original method of payment. Please allow 1-2 billing cycles for the refund to appear on your statement.

Exchanges

We highly recommend returning your original item for a refund and placing a new order for the desired item. This is the fastest way to ensure you get the correct size or color before it sells out. If you prefer a direct exchange for a different size of the same item, please contact our Customer Care team for assistance, subject to availability.

Damaged or Defective Items

We carefully inspect every order before it leaves our warehouse. If you receive an item that is damaged or defective, please contact us immediately. We will gladly send a replacement or issue a full refund, including any shipping charges.

International Returns

Return policies for international orders may vary. Please refer to the information provided in your shipment package or contact our customer service team for specific instructions related to your country.

Return Without a Label

If you did not receive or cannot find a return label, you can still return your item at your own expense. Please include your completed return form with the order number inside the package and ship it to our returns facility.

Need More Help?

For any other questions regarding your return or exchange, please do not hesitate to reach out to our friendly customer service team. We are always happy to help